FAQ

Frequently Asked Questions

Need help? Find answers to common questions about IRN Toy Co. products, orders, shipping, authenticity, and more.

Still need help? Visit our Contact page and we'll be happy to assist.

Shopping & Products

What does IRN Toy Co. sell?

IRN Toy Co. specializes in trending toys, squishies, sensory favorites, collectibles, and other fun finds from recognizable toy brands. Our selection is focused on products that are fun to discover, collect, gift, and enjoy.

Are the branded products sold by IRN Toy Co. authentic?

Yes. IRN Toy Co. sells genuine branded products and clearly identifies the manufacturer or product line when applicable. The NeeDoh products currently sold by IRN Toy Co. are represented as genuine Schylling products.

IRN Toy Co. is an independent retailer and does not claim to be an authorized retailer, distributor, or official partner of a brand unless specifically stated and documented. Being a reseller of genuine merchandise does not mean IRN Toy Co. is officially affiliated with the manufacturer.

Are the product photos accurate?

IRN Toy Co. aims to use clear and accurate product photography that represents the products being sold.

Packaging, colors, patterns, and minor appearance details can occasionally vary due to manufacturer production changes or assorted product designs.

Please review the individual product page for the most relevant information before purchasing.

Do products come in their original branded packaging?

When a product is sold with manufacturer packaging, IRN Toy Co. aims to provide the product in its appropriate branded packaging.

Packaging style or design may occasionally change when a manufacturer updates its packaging.

Colors & Assorted Items

Can I choose the color of my toy?

If color options are available on the product page, you can select your preferred available color before adding the item to your cart.

Some products may be sold in assorted colors. If a color is selected at random, this will be stated on the product listing.

What does "assorted color" mean?

An assorted-color product is available in multiple colors or designs, but a specific color may not be guaranteed.

When an item is sold as assorted, the product page will explain whether the color is randomly selected.

What happens if the color I want is sold out?

Available colors and product variants are shown on the product page.

If a particular color is unavailable, it may be marked sold out until additional inventory becomes available.

Orders

How do I know my order was received?

After successfully completing checkout, you should receive an order confirmation using the email address or contact information provided during checkout.

Please review your order confirmation to make sure your products and shipping information are correct.

Can I change my shipping address after placing an order?

Please contact IRN Toy Co. as quickly as possible if you notice that your shipping address is incorrect.

If your order has not yet been shipped, we may be able to update the address.

Once an order has already been transferred to the shipping carrier, changing the delivery address may no longer be possible.

Can I change or cancel my order?

Contact IRN Toy Co. as quickly as possible with your order number if you need to request a change or cancellation.

If fulfillment has not yet begun, we will review whether the order can still be changed or canceled.

Changes and cancellations cannot be guaranteed once an order has entered fulfillment or has already shipped.

Where can I find my order number?

Your order number can be found in the order confirmation information sent after your purchase.

Including your order number when contacting IRN Toy Co. helps us locate your order more quickly.

Shipping

Where does IRN Toy Co. ship?

IRN Toy Co. currently ships within the United States. Available shipping options for your address will be displayed during checkout.

How much does shipping cost?

Available shipping options and applicable shipping charges are displayed during checkout based on your order, shipping destination, and available delivery methods.

How quickly will my order ship?

Orders are generally processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. Delivery time begins after the order has been processed and transferred to the shipping carrier.

Carrier delays, holidays, weather, and high-volume periods may affect delivery times.

Which shipping carrier will deliver my order?

The shipping carrier can vary depending on the destination, shipping method, and available service. Tracking information will provide additional shipment details when available.

Do you ship during weekends or holidays?

Processing and carrier schedules may be affected by weekends, federal holidays, high-volume shopping periods, promotions, or major product releases.

Customers should allow additional time during unusually busy periods.

Tracking & Delivery

How do I track my order?

When tracking information becomes available, customers can use the tracking link associated with their order to follow the shipment. Tracking updates are provided by the shipping carrier.

Why hasn't my tracking information updated?

Tracking information can occasionally take time to update after a package enters the carrier's network.

If tracking has not changed for an unusual amount of time, contact IRN Toy Co. through our Contact page and include your order number so the shipment can be reviewed.

My package says delivered, but I cannot find it. What should I do?

If tracking shows that your order was delivered but you cannot locate the package, please:

  1. Check around the delivery location, including porches, side doors, mailrooms, and other safe delivery areas.
  2. Check with members of your household.
  3. Check with nearby neighbors when appropriate.
  4. Review the tracking information for delivery details.
  5. Contact the shipping carrier when appropriate.
  6. Contact IRN Toy Co. with your order number if additional assistance is needed.

A package being marked delivered does not automatically mean that a refund or replacement will be issued. Each situation may need to be reviewed individually.

What should I do if my package appears delayed or lost?

Carrier delays can occasionally occur. If your shipment appears significantly delayed or tracking has stopped updating, contact IRN Toy Co. through the Contact page with your order number.

We can review the available shipment information and help determine the appropriate next step.

Damaged or Incorrect Orders

What should I do if my order arrives damaged?

If your order arrives damaged, please contact IRN Toy Co. promptly through the Contact page. Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product
  • Clear photographs of the shipping packaging when relevant

Providing this information helps us review the issue and determine the appropriate next step.

What should I do if I received the wrong product?

If you receive a product that does not match your order, please contact IRN Toy Co. through the Contact page. Include:

  • Your order number
  • A description of the issue
  • A clear photo of the product received

We will review the order information and assist with the issue.

What if something is missing from my order?

If an item listed in your order confirmation is missing from your shipment, please contact IRN Toy Co. and provide your order number along with details about the missing product. We will review the order and shipment information.

Authenticity & Brands

Are your NeeDoh products really made by Schylling?

Yes. The NeeDoh products currently sold by IRN Toy Co. are genuine Schylling products. Individual product listings identify the brand and product line so customers can clearly understand what they are purchasing.

Does IRN Toy Co. manufacture NeeDoh products?

No. NeeDoh is a third-party product line associated with Schylling. IRN Toy Co. is a retailer of the products and does not claim ownership of third-party brands or trademarks.

Is IRN Toy Co. an authorized Schylling retailer or distributor?

No. IRN Toy Co. is an independent retailer and is not an authorized retailer or official distributor of Schylling or NeeDoh. IRN Toy Co. is not affiliated with, sponsored by, endorsed by, or the official website of Schylling or NeeDoh. IRN Toy Co. sources merchandise through third-party suppliers and distributors. Products represented as branded merchandise are intended to be accurately identified by brand and manufacturer. All related trademarks belong to their respective owners.

Product Safety

Where can I find age recommendations and safety information?

When available, manufacturer-provided age recommendations, warnings, instructions, and other relevant product information are included on individual product pages or the manufacturer's packaging.

Customers should review all manufacturer instructions and warnings before use.

Are all toys suitable for young children?

No. Age recommendations and safety requirements can vary by product. Parents and caregivers should review the manufacturer's recommended age, warnings, and packaging before giving a product to a child.

Are these toys medical or therapeutic products?

Unless specifically stated by the manufacturer, products sold by IRN Toy Co. should not be considered medical devices or medical treatments. Sensory and fidget products are sold as toys or recreational products unless otherwise indicated by the manufacturer.

Sold Out Products & Restocks

Will sold-out products be restocked?

Some sold-out products may return depending on manufacturer and supplier availability. Inventory for trending toys can change frequently, and IRN Toy Co. cannot guarantee that every sold-out product will return.

How can I find out when something is back in stock?

Check the product page periodically for updated availability.

Pricing & Payments

What payment methods do you accept?

Available payment methods are displayed during Shopify checkout. Customers should refer to the checkout page for the most current payment options.

Are prices subject to change?

Yes. Product prices, promotions, and availability can change over time. The price displayed at checkout is the applicable purchase price for the order unless otherwise required by law or corrected due to an obvious error.

Will I be charged sales tax?

Applicable taxes are calculated during checkout based on the order and relevant tax requirements.

Contact & Customer Support

How can I contact IRN Toy Co.?

Customers can use the Contact page for assistance with:

  • Product questions
  • Order questions
  • Shipping questions
  • Damaged shipments
  • Incorrect orders
  • General customer-service questions
What information should I include when contacting you about an order?

Please include your order number and a clear description of your question or issue. When relevant, include photographs that help explain the problem. This information helps IRN Toy Co. review your request more efficiently.

Still Have a Question?

We're happy to help. Send us a message through our Contact page and include your order number if your question relates to an existing purchase.

CONTACT US